We are currently working in partnership with a Housing Association based in West London, who are looking to appoint a Contract Manager on a permanent basis.
This is a permanent position offering a salary of £38,927.73.
The ideal candidate will have previous experience in a Managerial role within supported housing.
Duties will include (but are not limited to):
- Managing the day-to-day delivery of a 31-unit supported housing service for residents with complex needs
- Leading, supervising and developing staff, providing training, coaching and support
- Monitoring service performance, contractual outcomes and quality standards
- Overseeing resident support plans, risk assessments and multi-agency management plans
- Managing incidents, safeguarding concerns and crisis situations
- Ensuring compliance with health and safety policies and building standards
- Liaising with external agencies, including Probation, Police, Social Services and substance misuse teams
- Investigating resident complaints and staff misconduct allegations
- Supporting staff recruitment, interviewing and selection
- Participating in the out-of-hours management rota
Experience required:
- Experience managing or leading a supported housing, hostel or complex needs service
- Experience managing and supervising staff, including performance management and development
Skills, knowledge and expertise required:
- Strong leadership, communication and team management skills
- Knowledge of supported housing services and working with vulnerable adults with complex needs
- Understanding of safeguarding, risk management and health and safety procedures
- Knowledge of Psychologically Informed Environments (PIE) and recovery-based approaches
- Ability to manage challenging behaviour, incidents and crisis situations
Working hours:
Please note that you require recent experience to apply for this role.
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