MSC Cruises is seeking a Real Time Analyst to join our contact centre. You will monitor real-time performance, manage queue volumes, and support intra-day decision-making to protect service levels and customer satisfaction.
Responsibilities include adjusting agent allocations, coordinating breaks, and communicating updates to Operations Management, while collaborating with WFM planners to improve forecast accuracy and schedule effectiveness.
#J-18808-Ljbffr
The Real-Time Operations Analyst position in the Management & Operations field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Woking, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 28.000 - 40.000.
We aim to respond to suitable candidates as soon as possible.