Service Advisor
Franchised Motor Dealership Preston
An exciting opportunity has arisen for a Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership.
Salary: Basic - 29,800 OTE - 35,500
Working Hours: Monday - Friday 8.30am - 5.30pm Saturdays - 8.30am - 12.30pm (1 in 2)
The Job:
- To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
- Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.
Experience, Qualifications and Training:
- Ability to communicate clearly and concisely with customers and other staff members.
- Up-to-date knowledge of warranty procedures and documentation.
- Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information.
- Completion of manufacturer training courses as appropriate.
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