CUSTOMER SERVICE ADVISOR
ERDINGTON, BIRMINGHAM £32,000 BASIC £38,000 OTE UP TO £45,000 TOTAL EARNING POTENTIAL 1 IN 4 SATURDAY MORNINGS
A strong opportunity for an experienced automotive Service Advisor looking for a customer-focused role with solid earning potential and a structured working pattern.
THE OPPORTUNITY
- £32,000 basic salary
- £38,000 OTE
- Potential to earn up to £45,000 including service-plan earnings
- 1 in 4 Saturday mornings
- Weekday hours to be confirmed
- Customer-facing automotive aftersales environment
THE ROLE
- Manage customer bookings and service appointments
- Keep customers updated throughout the service and repair process
- Liaise closely with technicians and the workshop team
- Explain recommended work, repairs and costs clearly to customers
- Maintain accurate customer and vehicle records
- Identify and discuss appropriate additional aftersales opportunities
WHAT WE'RE LOOKING FOR
You'll need
- Previous experience as an Automotive Service Advisor or in a similar aftersales role
- Excellent customer service and communication skills
- Strong organisation and attention to detail
- Confidence discussing vehicle repairs, servicing and associated costs
- The ability to work effectively with workshop and technical teams
It would be great if you also have
- Main-dealer automotive experience
- Experience using a dealership DMS
- Previous experience with service plans
- A good understanding of workshop and aftersales operations
THE PEMBROOK DIFFERENCE
We keep things straightforward. You'll get a clear understanding of the opportunity, the package and what's involved, with support from the Pembrook team throughout the process.
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