Main area Security Services Grade Band 5 Contract Permanent: You will need to be flexible to meet the needs of the service Hours Full time - 37.5 hours per week (Flexible to meet the needs of the service (includes changing days / times to include evening and weekend work to manage the team of security officers who work 24/7 shift patterns)) Job ref 156-8367115
Employer Royal Cornwall Hospitals NHS Trust Employer type NHS Site Royal Cornwall Hospital Town Truro Salary £32,073 - £39,043 per annum pro rata Salary period Yearly Closing 22/11/2026 23:59
Operational Security Team Manager
Band 5
Job overview
An exciting opportunity has arisen to lead the Operational Security Team at Royal Cornwall Hospital. As the Operational Security Team Manager, you’ll play a pivotal role in managing frontline security officers who support clinical areas impacted by violence and aggression, including patients with complex needs.
This is a key position within the Trust’s Security Services, offering the chance to shape a growing team during a period of transformation.
We’re investing in our Operational Security Team and seeking a motivated, committed individual with strong people management skills and a genuine passion for service improvement.
Whether you're an experienced manager or exploring a career shift, this role offers a dynamic environment and a real opportunity to contribute to departmental growth. Healthcare security management experience is not essential—what matters most is your ability to manage people effectively and drive positive change.
We are making a significant investment in our Operational Security Team, and we're looking for motivated, hardworking, and committed individuals to be part of this exciting journey. Whether you're an experienced professional or seeking a new direction in your career, we want to hear from you.
This is a pivotal role, central to the day-to-day management of our security officers. As we undergo a period of transformation and growth, this is a unique opportunity to join a team that is evolving—and to grow with it.
Main duties of the job
Reporting to the Trust Security Lead (LSMS) the postholder will directly manage the operational security team based at the Royal Cornwall Hospital.
Effectively manage the operational security team to ensure that high standards of personal safety of patients, staff and visitors is maintained and delivered by the team.
The postholder will work as part of a team providing Security Services to the Trust and will ensure continuity of service is maintained across the entire 7-day working week, including evening, nights and weekends.
Responsible for ensuring that standards, targets, training and objectives are met through agreed procedures and policies to ensure the provision of the highest standards of healthcare security.
Contribute to the development of the department with regard to managing resources, and finance, within a set budget and scheme of delegation.
Directly manage aspects of Health and Safety within the Operational Security Team with due regard to appropriate protocols, training and PPE.
Assist with the recruitment of staff into the operational security team and provide local induction and to support those staff to adopt a team approach within a culture of customer care and service.
Working for our organisation
Royal Cornwall Hospitals NHS Trust (RCHT) is at the heart of acute and specialist care for Cornwall and the Isles of Scilly. We care for a population of around 470,000 people, a number that increases during visitor seasons. We employ around 6,700 staff, united by a shared commitment to deliver safe, high‑quality care. We provide services across three main hospital sites, with around 780 inpatient beds:
As a teaching hospital, we’re proud to work in partnership with the University of Exeter Medical School, the University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School, supporting the next generation of health professionals. We’re committed to staying at the forefront of medical advance; investing in our people, developing our facilities, and expanding the specialist care we can offer locally so more patients can receive the care they need closer to home. We have a growing reputation for research and innovation that helps shape better care for the future. The Knowledge Spa, located on our Truro site, is a vibrant hub for medical, nursing and professional education across clinical and non‑clinical roles. It plays a vital role in attracting, developing and retaining highly skilled teams.
We are driven by one clear ambition, Outstanding Care for One and All, care that’s safe, kind and high-quality. We are RCHT.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Occupational Health clearance
Satisfactory Disclosure and Barring Service check
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
Person specification
Qualifications
- Evidence of good general education including English & Mathematics.
- Possession of a management/ supervisory qualification to an NVQ4 or Diploma (HND) level, or evidence of equivalent training and experience within a complex organisational environment.
- Evidence of professional and personal development.
- Has experience and knowledge of Security Services
Experience
- Has experience and knowledge of the NHS
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