The main responsibility of this role is to oversee the daily bookings and associated operational requirements of selected customers, ensuring that all forwarding activities are managed efficiently and effectively. This involves coordinating with hauliers, carriers and internal departments to ensure clear communication, timely execution and successful completion of each job. The role requires a proactive, organised and adaptable approach, with the ability to respond quickly to incoming customer orders, identify suitable transport solutions and put plans into action within tight timeframes.
You will be responsible for
- Manage and oversee daily customer bookings, ensuring all orders are processed accurately and transport arrangements meet customer requirements and deadlines.
- Coordinate with hauliers and carriers to arrange collections and deliveries, maintaining clear communication and monitoring each job through to successful completion.
- Respond quickly to incoming customer orders, identifying suitable transport solutions and putting plans into action within tight timeframes.
- Oversee the daily administration and operations of the forwarding department, ensuring all documentation, records and processes are completed accurately and efficiently.
- Maintain regular communication with customers, colleagues and transport partners, providing updates, resolving issues and ensuring a reliable and efficient service is delivered.
About you
You will be a proactive, organised and commercially minded individual with a strong customer focus and a minimum of three years’ experience in the freight forwarding industry. You will have excellent problem-solving, planning and organisational skills, with the ability to work effectively in a fast-paced environment, manage competing priorities and respond quickly to changing operational demands. Strong IT skills, including confident use of Microsoft Office and other relevant software packages, are required. Excellent communication and interpersonal skills are vital, as you will liaise daily with drivers, suppliers, internal colleagues and customers. You must be able to work independently, use your initiative and contribute positively as part of a team, while maintaining a professional approach and delivering a high standard of customer service.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
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