We are currently recruiting on behalf of a well-established, family-run car garage in Horley, Surrey, for the position of Service Advisor. The Service Advisor will be a key member of a friendly and supportive team, responsible for delivering outstanding customer service and ensuring smooth front-of-house operations. This role offers a fantastic opportunity for experienced individuals seeking a reputable workplace that values professionalism, organisation, and proactive communication.
Benefits for the successful Service Advisor:
- Competitive salary from £28,000 to £34,000, depending on experience
- Supportive, family-oriented working environment
- Opportunities for professional development and career progression
- Monday to Friday working week with every other Saturday morning
- The chance to work with a reputable business known for high standards
- Engaging role that values organisation, communication, and energy
- Positive team atmosphere where multitasking and a proactive attitude are appreciated
Duties of the Service Advisor:
- Answering incoming phone calls and handling customer enquiries professionally
- Managing appointment bookings and scheduling service jobs efficiently
- Raising job cards and liaising with the Aftersales Manager
- Delivering excellent customer service at the front desk
- Providing administrative support, including upselling services when appropriate
- Covering the front desk during busy periods as part of a dedicated team
- Managing a fast-paced environment with energy, multitasking skills, and efficiency
Requirements of the Service Advisor:
- Previous experience as a Service Advisor or in a similar customer-facing role within the motor trade
- Strong organisational skills with keen attention to detail
- Excellent verbal and written communication skills
- Polite and professional telephone manner
- Ability to multitask effectively in a busy environment
- Good administrative skills and a proactive attitude
- Enthusiastic approach to delivering high standards of customer service
If you are motivated to join a respected automotive business and wish to make a positive impact, we encourage you to find out more about this exciting opportunity.
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