Our client is seeking an experienced Vehicle Service Advisor to join their franchise-approved dealership in Salisbury, Wiltshire. This is an excellent opportunity to join a respected dealer group operating across the South and South West of England for more than 25 years. As a Vehicle Service Advisor, you will deliver professional customer service while vehicles are progressing through the workshop. The role offers a negotiable starting salary, performance-related bonus scheme and strong long-term career prospects.
- Negotiable starting salary plus bonus scheme, with on-target earnings of approximately £35,000 per annum.
- Monday to Friday, 9:00am to 6:00pm, with one in three Saturdays from 8:30am to 1:00pm, paid as overtime.
- 22 days’ annual leave, plus eight bank holidays and your birthday.
- Accredited manufacturer training and career development opportunities.
- Workplace pension, life assurance, staff discounts and long-service awards.
- Overtime paid at the standard hourly rate.
- Inter-company competitions and excellent progression opportunities.
Duties of a Service Advisor:
- As a Service Advisor, provide a courteous and efficient service to customers throughout the repair process.
- Track vehicle progress through the workshop and communicate updates clearly.
- Liaise with workshop and parts department colleagues.
- Discuss additional work requirements and associated costs with customers.
- Schedule and accurately record work.
- Support the aftersales team with file auditing, service bookings, order preparation, invoicing and new vehicle registrations.
- Maintain high standards of customer satisfaction and administrative accuracy.
Requirements:
- To succeed as a Vehicle Service Advisor, you will need previous experience in a similar role or another customer service position within the motor trade.
- Excellent communication and organisational skills.
- Strong IT literacy; experience using Pinewood Pinnacle would be advantageous.
- A professional, customer-focused approach.
- A full UK driving licence with minimal points.
- Previous experience as a Service Advisor is essential for this position.
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