- 3 month fixed term contract with the possibility of going perm.
- Competitive salary on offer.
About Our Client
An organisation in the manufacturing industry based in Stockport. This role will be fully office based.
Job Description
- Supervise and support the customer service team (3 person team) to deliver a high standard of service.
- Monitor team performance and provide coaching where needed.
- Handle escalated customer queries and ensure timely resolutions.
- Coordinate with other departments to address customer needs effectively.
- Ensure accurate and efficient order processing and follow-up.
- Maintain records of customer interactions and feedback.
- Assist in developing and implementing customer service policies and procedures.
- Provide regular reports on team performance and customer satisfaction metrics.
- Conduct 1-1's with customer service team.
The Successful Applicant
A successful Customer Service Team Leader should have:
- Experience in managing or leading a customer service team is essential.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in handling customer queries and conflict resolution.
- A proactive approach to improving processes and team performance.
What's on Offer
- Immediate start.
- Possibility of going perm.
- Free on-site parking.
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