SGN is seeking a Call Centre Resource & Performance Analyst in Glasgow to optimise our Customer Service Centre. You will supervise telephony and omni-channel performance, forecast demand and manage resources to meet service levels across shifts.
You will analyse performance data, coach colleagues, and ensure quality and compliance in all customer interactions, delivering safe, warm, and efficient service.
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Join us at Cornerstone as our next Contact Centre Performance & Forecasting Specialist in Glasgow, Scotland, United Kingdom.
We are currently recruiting a Contact Centre Performance & Forecasting Specialist for our team in Glasgow, Scotland, United Kingdom.
This is a genuine position to take on the Contact Centre Performance & Forecasting Specialist role at Cornerstone.
As a Contact Centre Performance & Forecasting Specialist, you will play an important part at Cornerstone in Glasgow, Scotland, United Kingdom.