We are recruiting on behalf of our client for a Service Advisor to join their reputable and expanding automotive business in Nottingham. This is a key role within a well-established company committed to delivering excellent customer service and maintaining high standards across their modern workshop facilities. The Service Advisor will play a vital part in ensuring customer satisfaction through efficient communication, high-quality service, and smooth operational flow.
- Up to £30,000 basic salary, with bonus earning potential
- Monday to Friday working hours, 8:30am – 5:30pm
- One in two Saturdays, with time off during the week
- Modern workshop environment with up-to-date facilities
- Ongoing training and development programmes
- Clear career progression pathways
- Supportive and friendly team atmosphere
Duties of a Service Advisor:
- Greet customers and understand their vehicle servicing and repair needs
- Book customer vehicles into the workshop and manage appointments efficiently
- Provide timely updates to customers throughout the repair process
- Liaise effectively with technicians and workshop staff to ensure smooth operations
- Prepare accurate estimates and obtain customer authorisation for additional work
- Explain repairs and servicing requirements clearly to customers
- Handle customer queries professionally, resolving issues promptly
- Ensure all customer records and paperwork are correctly maintained
- Identify opportunities for additional services and explain these to customers
- Deliver a consistently high standard of customer service from start to finish
Requirements of a Service Advisor:
- Previous experience as a Service Advisor or in a similar role within the automotive sector
- Strong communication skills and a customer-focused mindset
- Confident in dealing face-to-face and over the phone with customers
- Excellent organisational skills, capable of managing multiple priorities
- Well-versed in vehicle servicing and repair processes
- Professional attitude with a positive approach
- Good attention to detail and accurate administrative skills
- Ability to thrive in a fast-paced workshop environment
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