We are recruiting for a reputable automotive dealership in Farnham seeking an experienced Service Advisor.
This is an excellent opportunity for skilled professionals to join a dynamic team, offering competitive pay, career growth, and a supportive working environment. Our client values automotive expertise and exceptional customer service, making the Service Advisor role ideal for Service Advisors committed to delivering high standards.
- Competitive basic salary up to £32,000, dependent on experience
- On-target earnings of approximately £36,000 including performance-based bonuses
- Fixed working hours from 8:00 am to 5:30 pm, Monday to Friday, with weekends off
- Monthly bonus of £200 plus additional incentives of £30 per service plan sold
- Average monthly bonus of around £400, depending on customer volume
- Opportunities for career progression within a well-established dealership
- Engagement with renowned brands including Citroen, DS, Fiat, Abarth, with future plans to include Peugeot and Vauxhall
Duties:
- Book and manage vehicle servicing appointments efficiently and accurately
- Understand customer requirements and communicate repair estimates clearly
- Upsell additional services and products to maximise workshop revenue
- Act as the liaison between customers and the workshop team to ensure smooth service delivery
- Submit warranty invoicing and obtain necessary approvals
- Maintain detailed records of customer interactions, service histories, and vehicle information
- Deliver excellent customer service, fostering loyalty and satisfaction
- Promote additional dealership services to maximise customer retention
- Assist with workshop flow and prioritisation tasks
Requirements:
- Proven experience as a Service Advisor within the automotive industry
- Strong communication, interpersonal, and organisational skills
- Ability to handle a high-volume customer environment (15-20 customers daily)
- Sound knowledge of automotive servicing and workshop processes
- Full UK driving licence
- Professional attitude with attention to detail and reliability
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