The Area Supervisor will support the day-to-day supervision of Aegis Assistance's frontline staff across Kent, Surrey, Essex and Greater London. The role involves monitoring the quality of support provided to clients, conducting staff check-ins and spot checks, supporting new starters, assisting with rotas and ensuring staff follow company procedures and individual support plans.
The successful candidate will act as a key point of contact for support workers, help resolve day-to-day issues, identify training needs, monitor service quality and promptly escape safeguarding concerns or operational issues to the Area Manager and directors.
- Previous experience in a supervisory or senior support role, preferably in health and social care.
- Experience supporting, guiding or monitoring frontline staff.
- Understanding of adult safeguarding, health and safety, and confidentiality.
- Good communication and interpersonal skills.
- Ability to conduct staff check-ins, spot checks and performance monitoring.
- Good organisational skills and ability to assist with staff rotas and scheduling.
- Ability to identify concerns and escape issues appropriately.
- Good record-keeping, IT and administrative skills.
- Enhanced DBS check or willingness to undergo one.
- Relevant Health and Social Care qualification is desirable.
- Full UK driving licence and access to a vehicle preferred.
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