We are currently seeking a highly skilled and dedicated Service Administrator to join a reputable car dealership group in Croydon, Surrey. This is an excellent opportunity for an experienced professional to develop their career within a thriving automotive environment. The Service Administrator will be responsible for managing all service operations with professionalism and efficiency, ensuring a superior customer experience.
Benefits for the successful Service Administrator
- Competitive salary up to £33,000 per annum, dependent on experience
- Monday to Friday working hours, 8am to 6pm, with a one-hour lunch break
- Opportunity to work within a well-established dealership group
- Supportive team environment promoting professional growth
- Ongoing training and career development programmes
- Friendly, customer-focused work culture
Duties of the Service Administrator
- Managing all service telephone and walk-in customer enquiries, including booking appointments
- Interpreting customer concerns and coordinating with technicians for effective service delivery
- Liaising with customers regarding additional work and providing accurate cost estimates
- Greeting customers and scheduling services to ensure a positive experience
- Tracking vehicles through the workshop system and updating customers on progress
- Handling customer complaints and requests professionally
- Obtaining authorisations and processing payments for repairs
- Managing courtesy cars to facilitate seamless service operations
Requirements
- Proven experience as a Service Administrator, Service Advisor, or similar role within the automotive industry
- Strong organisational skills and the ability to prioritise tasks effectively
- Excellent communication skills, both verbal and written
- Attention to detail with good administrative abilities
- Knowledge of workshop processes and vehicle tracking systems is advantageous
- Ability to provide exceptional customer service and handle customer queries confidently
This Service Administrator role provides a rewarding opportunity to contribute to a customer-focused dealership. If you meet the above criteria and seek to join a company committed to excellence, we encourage you to explore this opportunity further.
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