We are recruiting for a Customer Service Advisor on behalf of a reputable commercial dealership located in Exeter. This is an excellent opportunity for a skilled motor trade professional seeking to advance their career within a well-established dealership environment. The Customer Service Advisor role offers a stable and supportive setting, ideal for those with a strong focus on delivering exceptional customer care and possessing a good understanding of the automotive sector.
Benefits for the successful Service Advisor:
- Competitive salary of up to £30,000, with an OTE of £32,000
- Working hours Monday to Friday, 8:00 am to 5:30 pm
- One in three Saturday mornings on a rota basis
- Working within a reputable dealership with genuine opportunities for career progression
- Supportive team environment in a busy dealership setting
- Stable employment within a well-regarded establishment
Duties of the Service Advisor:
- Providing exceptional customer service and support to clients
- Managing customer inquiries and appointment scheduling efficientlyMaintaining accurate and detailed records of customer interactions
- Assisting the sales team with administrative tasks
- Supporting aftersales services to ensure high levels of customer satisfaction
- Ensuring seamless communication between customers and the dealership
Requirements of the Service Advisor:
- Proven experience as a Customer Service Advisor within the automotive industry preferred
- Excellent communication and organisational skills
- Ability to thrive in a fast-paced, busy dealership environment
- Stable employment history with a professional approach
- Genuine passion for the motor trade and customer care
- Strong ability to build rapport and deliver tailored customer solutions
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