Customer Service Supervisor - Sheffield - £34,000 - £38,000 (Hybrid)
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Supervisor to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits
- Hybrid working
- 25 days holiday plus BH
- Competitive salary
- Excellent working environment
Customer Service Supervisor Responsibilities
- Lead, motivate, and develop a high-performing team, including recruitment, onboarding, performance management, coaching, and employee development
- Ensure appropriate staffing levels through effective workforce planning, resource management, and succession planning
- Develop, implement, and maintain policies and procedures to promote consistent service delivery, operational excellence, and compliance with organisational standards
- Support the development and delivery of business improvement initiatives that enhance operational performance and stakeholder experience
- Monitor, analyse, and report on operational performance, using data and insights to identify trends, drive continuous improvement, and inform decision-making
- Work collaboratively with internal teams to resolve operational issues and ensure the effective delivery of services
- Oversee the coordination of day-to-day operational processes, ensuring activities are completed accurately, efficiently, and in line with agreed standards
- Manage and resolve complex service-related issues, coordinating with relevant stakeholders to deliver timely and effective outcomes
- Foster a culture of continuous improvement, accountability, and customer-focused service across the team
- Ensure compliance with relevant organisational policies, procedures, and regulatory requirements
Required Skills & Experience
- Proven customer service experience within a similar role with proven leadership experience
- Experience and knowledge of processing export orders including Incoterms
- Excellent communication skills, able to work effectively within a team and build customer relationships
- IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
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