We are recruiting for a Service Advisor, Automotive Service Advisor or Aftersales Advisor to join a busy automotive aftersales team. Applicants should have strong customer service, communication and organisational skills, with the ability to manage customer enquiries and coordinate vehicle servicing and repairs.
Location: Bristol
Salary: up to £30,000 basic OTE £35,000 (uncapped)
Hours: Monday to Friday, 8:00am–5:00pm or 9:00am–6:00pm on rotation
Saturdays: Every other Saturday, 8:00am–12:00pm, paid as overtime
Job Reference: 31929
Benefits
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
Key Responsibilities and Skills
- Manage customer enquiries, service bookings and vehicle repair appointments.
- Act as the main point of contact throughout the customer service journey.
- Liaise with Vehicle Technicians and Workshop Controllers regarding repair progress.
- Keep customers informed of vehicle servicing, repairs and completion times.
- Explain recommended maintenance and additional repair work.
- Maintain accurate customer records, job cards and service documentation.
- Deliver excellent customer service and support the smooth running of the aftersales department.
- Strong customer service and communication skills.
- Excellent organisational and time management skills.
- Ability to manage multiple customer enquiries in a busy environment.
- Confident telephone manner and good IT skills.
- Ability to work effectively with workshop and aftersales teams.
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