We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Cannon Street. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently.
Key Responsibilities:
- Logging reactive and planned maintenance jobs
- Coordinating engineers and subcontractors
- Updating CAFM/helpdesk systems accurately
- Monitoring job progress and ensuring SLAs are met
- Liaising with clients, contractors, and internal stakeholders
- Producing reports and maintaining maintenance records
Requirements:
- Previous helpdesk or facilities administration experience essential
- Building maintenance, FM, or property services background essential
- Experience using CAFM systems essential
- Strong organisational and communication skills
- Ability to prioritise workload in a busy environment
- Good IT skills, including Microsoft Office
What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract.
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