Our client is seeking an experienced Service Advisor to join their prestigious main dealership in Tonbridge, Kent. This Service Advisor position offers the opportunity to work with a forward-thinking automotive brand within a supportive and professionally managed dealer group.
- Basic salary up to £32,000, negotiable depending on experience
- OTE of up to £38,000 through an attractive bonus structure
- Monday to Friday, 08:00 to 17:30
- One in four Saturdays, 08:00 to 13:00, with additional Saturdays available if required
- Full training and development, including electric vehicle-specific training
- Supportive management and future progression opportunities
- Opportunity to join an established dealer group representing a prestigious automotive brand
Duties:
- As a Service Advisor, manage workshop control and coordinate vehicle bookings
- Schedule servicing, repairs and maintenance appointments
- Advise customers on vehicle faults, servicing requirements and repair solutions
- Prepare accurate estimates for repair times and costs
- Liaise with customers regarding additional work identified during inspections
- Provide regular progress updates and ensure vehicles are tracked throughout the workshop
- Handle customer complaints and respond professionally to requests
- Liaise effectively with technicians, management and other dealership staff
Requirements:
- Previous experience as a Service Advisor or in a similar motor trade service bookings role is preferred
- Good technical understanding and general knowledge of motor vehicles
- Excellent verbal and written communication skills
- Professional, polite, attentive and accurate approach to customer service
- Willingness to maintain and develop technical knowledge, including electric vehicle awareness
- Confidence processing payments and resolving customer concerns
- Ability to work independently and effectively as part of a team
- Full UK driving licence, preferably clean
The successful Service Advisor will be self-motivated, organised and committed to delivering an exceptional customer experience within a luxury automotive environment. If you are an experienced Service Advisor seeking career development within a reputable dealership group, this is an excellent opportunity.
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