We are recruiting on behalf of our client for the position of Service Advisor at their well-established automotive dealership in Grays, Essex. This role offers an excellent opportunity for an experienced professional to further their career within a reputable and customer-focused environment. The Service Advisor will be responsible for providing outstanding service, managing customer relations, and supporting dealership operations efficiently.
Benefits for the successful Service Advisor:
- - Competitive basic salary of £30,000 per annum
- - On-target earnings of up to £38,000 annually
- - Monthly bonus based on labour sales and service plans
- - Quarterly incentives linked to Customer Satisfaction Index (CSI) performance
- - Opportunity to work with industry-leading systems including CDK, ADB, and Keyloop
- - Life assurance cover
- - Staff discounts on vehicle purchases and servicing
- - Additional earnings of £15 per service plan as part of CSI incentives
Duties of the Service Advisor:
- - Professionally greet customers and understand their vehicle service needs
- - Manage service scheduling and coordinate with technicians to ensure workflow efficiency
- - Upsell service plans and additional repairs appropriately
- - Maximise sales through customer engagement and product promotion
- - Maintain accurate records of customer interactions and service details
- - Drive customer satisfaction scores by delivering high-quality service
- - Keep up-to-date with manufacturer protocols and workshop procedures
Requirements of the Service Advisor:
- - Proven experience as a Service Advisor or similar role within the motor trade
- - Strong customer service and communication skills
- - Knowledge of dealership management systems such as CDK, ADB, or Keyloop
- - Ability to work effectively under pressure and meet targets
- - Organised, professional, and highly motivated to succeed
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