We are recruiting an experienced Senior Service Advisor to join our busy Aftersales Team at our Stoke-on-Trent dealership in Staffordshire. This permanent opportunity offers a £32,000 basic salary, £38,000 OTE and excellent progression within a leading automotive group.
This Senior Service Advisor position is ideal for an automotive professional seeking greater responsibility, career development and the opportunity to deliver outstanding customer service within a supportive dealership environment.
- OTE of up to £38,000
- Monday to Friday, 8.30am to 6pm
- Saturday morning rota, 8.30am to 12.30pm
- Continuous training and in-house brand development
- Supportive and experienced Aftersales Team
- Excellent progression opportunities within the dealership and wider group
Duties:
- As Senior Service Advisor, book MOTs, vehicle servicing and repair work for customers
- Advise customers on warranty cover and recommend additional parts or accessories where appropriate
- Liaise with Service Advisors, Vehicle Technicians and the Service Manager to coordinate appointments according to workload and call volumes
- Manage a high volume of customer enquiries, telephone calls and online booking requests
- Keep customers informed of vehicle turnaround times and provide clear updates throughout the repair process
- Maintain accurate customer records and update dealership systems following new bookings
- Deliver a consistently professional and first-class customer experience
Requirements:
- Previous experience as a Senior Service Advisor or Service Advisor within the automotive industry
- Excellent customer service and communication skills
- Ability to build rapport with customers and explain technical information clearly
- Strong organisational skills and the ability to manage multiple tasks in a busy environment
- Positive, energetic and professional approach
- Ability to work effectively as part of a team while using your own initiative
- Experience using Kerridge, ADP or another dealer management system would be advantageous
- Genuine passion for vehicles and delivering high standards of customer care
The successful Senior Service Advisor will join a professional dealership offering structured training, long-term development and the opportunity to play a key role within the Aftersales Team.
This Senior Service Advisor role provides an excellent opportunity to build a rewarding career with a respected automotive group.
For the right Senior Service Advisor, this is an excellent opportunity to develop your career within a professional and supportive automotive dealership.
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