Location: Broxbourne
Salary: 30,000 - 40,000 per annum depending on experience
Job Type: Full-time, Permanent
The Opportunity
Platinum Search Recruitment is working on behalf of a well-established and growing contractor to recruit an experienced Repairs Scheduler/Administrator.
This is an excellent opportunity for an organised, proactive and customer-focused individual to join a busy repairs and maintenance operation, coordinating the scheduling of operatives and ensuring repair works are completed efficiently and within agreed timescales.
The successful candidate will play a key role in the day-to-day running of the repairs service, acting as a central point of contact between residents, clients, subcontractors and field-based operatives.
Key Responsibilities
- Schedule and coordinate reactive repairs and maintenance works.
- Allocate jobs to directly employed operatives and subcontractors.
- Manage daily diaries, workloads and appointment schedules.
- Liaise with residents and customers to arrange suitable appointment times.
- Monitor outstanding repairs and ensure jobs are progressing within agreed service level agreements (SLAs).
- Respond to queries from residents, clients and operational teams.
- Rearrange appointments and manage changes to schedules where required.
- Ensure operatives have the correct job information, access details and materials requirements.
- Update the internal repairs management system accurately and in a timely manner.
- Monitor job completions and chase outstanding paperwork and updates.
- Escalate urgent repairs, delays and operational issues to the relevant management team.
- Maintain a high level of customer service throughout the repairs process.
The Ideal Candidate
- Previous experience working as a Repairs Scheduler, Repairs Administrator, Maintenance Coordinator, Planner or in a similar role.
- Experience within social housing, property maintenance or the building services sector would be advantageous.
- Strong organisational and time-management skills.
- Excellent communication and customer service skills.
- Ability to work effectively in a busy, fast-paced environment.
- Confident managing multiple priorities and changing workloads.
- Good IT skills, including Microsoft Office and experience using repairs management or scheduling systems.
- A proactive approach with excellent attention to detail.
- Ability to work independently and as part of a wider operational team.
What's on Offer?
- Competitive salary, dependent on experience.
- Permanent employment opportunity.
- Opportunity to join an established and expanding contractor.
- Supportive working environment
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