RESERVATIONSOPTIMISATION COORDINATOR
FULLY REMOTE VACANCY
Come and join the team at one of the fastest-growing competitive socialising brands in the industry! Started by 2 brothers 14 years ago, Professionals at Play now operates over 30 venues across the country, with many more to come!
We're looking for a proactive, commercially minded individual to join theteam to help maximise booking availability across Roxy Ball Room, Roxy Lanes, Star Pins and King Pins.
This isn't just about managing bookings - it's about spotting opportunities, making quick decisions and ensuring we're making the most of every lane, game and activity!
WHAT WE EXPECT:
- Proactively monitor bookings across our venues during peak trading periods.
- Identify gaps between bookings and make adjustments to maximise availability.
- Create additional bookable slots to drive revenue and reduce wasted capacity.
- Think ahead, anticipate busy periods and identify opportunities to accommodate more guests.
- Make quick, confident decisions to optimise bookings without impacting the guest experience.
- Work closely with venue management teams to ensure clear communication and smooth operations.
- Resolve booking conflicts and allocation issues efficiently.
- Track additional bookings and revenue generated through optimisation.
- Work collaboratively with our Central Bookings and Group Sales teams.
WHAT YOU GET:
- Initial 3-month fixed-term contract.
- Minimum 30 hours per week, working 5 days out of 7.
- Flexible shift patterns based on business needs, including evenings and weekends, particularly Thursday to Saturday.
- Potential to work some shifts from home, agreed weekly based on business needs.
- Staff discount - 50% off food & drink and free gaming
- Access to Rewards Gateway, offering discounts at hundreds of retailers.
- Cycle2Work Scheme.
- SmartTech - buy tech from Currys and spread the cost interest-free!
- Casual dress.
- Regular staff social events.
THE RIGHT CANDIDATE WILL EMBODY OUR COMPANY VALUES...
- Passionate attitude.
- Loves to be professionally playful.
- Always gives good energy.
- Your team, every time.
AS WELL AS THE FOLLOWING ATTRIBUTES...
- Experience in hospitality, leisure, reservations or bookings.
- Confident using booking systems and managing multiple priorities.
- Commercially minded with a drive to maximise opportunities and revenue.
- Excellent attention to detail and strong problem-solving skills.
- Able to think on their feet and make confident decisions under pressure.
- Great communication skills and the ability to work collaboratively with venue teams.
- Flexible to work evenings, weekends and peak trading periods.
THINK YOU'VE GOT WHAT IT TAKES TO BE IN THE PROFESSIONALS AT PLAY TEAM?
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