We are recruiting on behalf of our client, a reputable multi-franchise approved car dealership located in West Bristol, seeking a vehicle service advisor to join their busy service department. The vehicle service advisor at this dealership plays a vital role in delivering outstanding customer service, supporting the workshop team, and ensuring seamless communication between customers and the workshop. This is a fantastic opportunity for an experienced automotive professional looking to develop their career within a well-established dealership group.
Benefits
- Starting salary from £30,933 per annum, dependent on experience
- Potential to earn an annual bonus exceeding £5,000
- 25 days of annual leave plus bank holidays
- Workplace pension scheme
- Full manufacturer training provided
- Healthcare provisions
- Staff purchase discounts and additional staff benefits
- Long-term career progression within a large multi-site dealer network
- Paid overtime for Saturday work on a rota basis
Duties of a Service Advisor
- Welcome customers into the service department and efficiently book their vehicles for repairs and maintenance
- Liaise extensively with the workshop team to chase work in progress and update customers on repair status
- Upsell additional products and services where appropriate
- Advise customers on minor technical issues and promote service plans to enhance customer satisfaction
- Take payments for completed work accurately and efficiently
- Maintain high standards of customer care and foster positive relationships
- Ensure compliance with manufacturer standards and warranty procedures where applicable
Requirements of a Service Advisor
- Previous experience as a service advisor or similar role within the automotive industry is highly desirable
- Strong communication and organisational skills
- IT proficiency, with preferred experience in Pinewood Pinnacle or similar dealership management systems
- Customer service-oriented attitude, with an understanding of vehicle mechanics advantageous
- Ability to influence and advise customers effectively
- Knowledge of warranty procedures and liaising with vehicle manufacturers is beneficial but not essential
- Confident relationship builder with a proactive approach
If you are an automotive professional seeking to join a reputable dealership, this vehicle service advisor position offers excellent long-term prospects and a supportive working environment.
#J-18808-Ljbffr