Up to £30k salary + 8% pension + Enhanced Maternity & Paternity are just a few of the benefits a Customer Service Advisor will gain whilst working for this leading manufacturer.
We have partnered with a global manufacturing organisation who represents multiple brands sold in 23 sales outlets across Europe.
This employer operates out of Wakefield and are now looking to add a Customer Service Advisor to their team.
Key responsibilities of the Customer Service Advisor will include:
- Deliver outstanding customer service and manage customer enquiries through to resolution.
- Process and coordinate customer orders, ensuring accuracy and on-time delivery.
- Liaise with internal teams and external partners to support fulfilment, logistics, and installations.
- Provide customers with regular updates on orders, deliveries, and service requests.
- Manage returns, complaints, and non-conformance issues, ensuring effective resolution.
- Coordinate sample requests and maintain accurate customer records.
- Support continuous improvement by identifying trends and opportunities to enhance customer experience.
We are keen to receive applications from individuals who possess:
- Experience as a Customer Service Advisor or similar within a manufacturing organisation
- Ability to communicate effectively across multiple channels (phone, email, face-to-face)
- Experience and proficiency with order processing software and CRM systems
- Previous experience as a Customer Service Advisor in a B2B environment
Salary & Benefits:
- Up to £30,000 per annum
- Enhanced Maternity & Paternity leave
- 37 hours a week (7am – 4pm)
- 24 days annual leave entitlement
- Cycle to Work Scheme
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