Government Recruitment Service is seeking a capable Team Leader to oversee the Customer Service Centre in Newcastle upon Tyne. You will lead a team, manage priorities, and drive performance across calls, emails, social media, web chat, and paper applications.
You will coach staff, use management information to improve individual and team performance, and ensure services meet targets and SLAs. The role collaborates with the virtual management team to maintain consistent service delivery.
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We invite applications for the Customer Service Centre Team Leader: Coaching & Performance position located in Newcastle upon Tyne, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 29.000 - 35.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.