SNAGR SOFTWARE LTD is seeking a dedicated Support Desk Coordinator to oversee daily desk operations, ensuring tickets and chats are logged, prioritised, and resolved within SLA targets. The role emphasizes process quality, clear customer communication, and collaboration with Delivery/2nd line to progress technical issues.
The successful candidate will monitor ticket volume, drive reductions in unassigned tickets, and contribute to knowledge base improvements while delivering proactive updates
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We are looking to fill the Support Desk Lead & Process Optimizer position at SNAGR SOFTWARE LTD in Stafford, England, United Kingdom.
Consider building your career as a Support Desk Lead & Process Optimizer at SNAGR SOFTWARE LTD.
The Support Desk Lead & Process Optimizer position in the Management & Operations, Sales field is open for applications.
We have an opening for a Support Desk Lead & Process Optimizer in Stafford, England, United Kingdom within Management & Operations, Sales.