The Cambridge Building Society is seeking a Customer Contact Centre Manager to lead a high-performing team across telephone, live chat and secure messaging at Cambridge Head Office.
You will own day-to-day operations, coach staff, implement performance improvements from data and customer feedback, and ensure compliant handling of vulnerable customers.
This permanent, on-site role offers a 36.25-hour week and a starting salary of £30,000 per year.
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Join us at The Cambridge Building Society as our next Customer Experience Centre Lead | People & Operations in Cambridge, England, United Kingdom.
The advertised compensation is 27.000 - 33.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Centre Lead | People & Operations role in the description above.