Citizens Advice is seeking an Advice Quality Officer to drive quality assurance and improvement across our network. The role splits between the Advice Knowledge team and cross-functional project teams to foster professional development and vibrant communities of practice.
You will support developments in technology and automation, deliver engaging webinars and online learning, and help embed outcome-based ways of working to shape our service delivery across the UK.
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This is a strong role to take on the Advice Quality & Learning Lead role at Citizens Advice.
The advertised compensation is 35.000 - 43.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Advice Quality & Learning Lead role in the description above.
We appreciate your interest in this position.