We are seeking an experienced Service Advisor to join our established automotive service centre in Tamworth. This is a full-time opportunity for a professional, organised and customer-focused individual seeking long-term career development within the motor trade.
This Service Advisor / Receptionist position offers a salary of up to £30,000, working Monday to Friday with a Saturday rota. You will support the smooth operation of a busy workshop while delivering a professional service to every customer.
- Salary of up to £30,000.
- Full-time employment with long-term career development opportunities.
- Company pension scheme.
- Cycle to work scheme.
- On-site parking.
- Opportunity to work within an established automotive service centre.
Duties:
- As Service Receptionist, act as the first point of contact for customers in person and by telephone.
- Handle customer enquiries, discuss available services and provide accurate quotations for vehicle maintenance and repair work.
- Book vehicles into the workshop for servicing, MOTs, tyre fitting and other repairs.
- Manage customer appointments and online bookings efficiently.
- Process invoices and payments accurately as the Service Advisor
- Complete general administration, including parts purchasing, paperwork and document scanning.
- Prepare job sheets and ensure required parts are ordered in advance.
- Liaise with technicians and colleagues to ensure work is completed efficiently.
- Keep customers informed and maintain consistently high standards of customer service.
Requirements:
- Previous experience in a customer service or reception role is preferred.
- The successful Service Receptionist will have excellent communication and interpersonal skills.
- Strong organisational and administrative abilities, with good attention to detail.
- Confidence using computer systems and managing bookings, invoices and customer payments.
- Ability to multitask effectively within a busy automotive environment.
- Reliable, proactive and customer-focused approach as the Service Advisor
- Previous automotive industry experience would be advantageous but is not essential.
If you are an organised professional seeking a Service Advisor opportunity in Tamworth, this role offers an excellent platform to develop your career within the automotive sector.
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