Optical Express in Glasgow is seeking an experienced Contact Centre Team Manager to lead multiple agent teams, ensuring service levels and KPIs are met while delivering a consistent quality of care.
You will report to the Head of Contact Centre, oversee recruitment, coaching, and performance management, and work across shifts including evenings and weekends. This role is based in Glasgow and offers a competitive salary and benefits within a global organisation.
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This position is for the Contact Centre Team Manager – Lead & Develop in Glasgow role at Optical Express.
The position is based in Glasgow, Scotland, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 32.000 - 39.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.