Senior Administrator - Ashton GP Service
Administrative duties To have a thorough knowledge of all service procedures and protocols and know where to access them for reference, adhering to them at all times. To have strong knowledge on GP practice admin processes such as referrals (including ers worklists audits), Docman workflow, coding, summarising, EMIS workflow, registrations and request for Information process. To manage the reception team rotas to ensure cover is available at the necessary time in order to meet patient demand and workload activity. To support the management team with QOF and IIF recall activity utilizing, patient registers and any administration relating to cytology and immunisation as required. Utilization of ardens an EMIS population manager required. Summarise new and existing patient notes following appropriate training. To receive incoming and initiate outgoing calls in order to facilitate timely and appropriate queries. To undertake any other administrative tasks as directed by the practice manager or operations manager within field of competence or following appropriate training. To liaise and arrange meetings as required and to attend meetings and take minutes. Ensure adherence at all times to the requirements of GDPR. To assist with the gathering of statistics and information when required. Provide training and support to colleagues including documenting up to date protocols for training aids. Able to delegate and escalate timely & effectively. Able to deputize for the management team when required eg adding clinics, setting up new users, clinical rota management, minute taking. Able to prepare PPA claims so income is all claimed and submitted on time to management for sign off. Champion practice and patient engagement initiatives such as PPG meetings, PCN promotional events. Act as digital lead including social media, website. Provide admin support for safeguarding, LD and GSF registers. Proactively is passionate about improving patient experience and staff wellbeing by learning from themes and sharing / encouraging innovative ideas. Ensure friends and family questionnaires are sent timely. Reception duties Have a good understanding and knowledge of all reception duties and provide training to other staff when required. Lead by example in care navigating patients to correct services at appropriate time. Act as a chaperone for general examinations if requested following appropriate training. Deal with general enquiries and explain procedures as requested. Undertake reception cover if necessary due to staff absence. Report all compliments, complaints / informal feedback and incidents including near misses on ulysses and to management. Premises Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice. When last to leave premises at the end of the day, ensure that the building is totally secured & safe from H&S hazard eg heaters off, telephone diverted to Out of Hours number, internal lights are switched off, and the alarm activated. Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions. Undertake fire marshall duties at all times and take leadership in drills. Report and act where possible on any health & safety concerns. Personal/Professional development The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include: Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity. Taking responsibility for own development and learning by following through objectives set at appraisal. Ensure attendance at identified training events. Attend induction training, mandatory training and mandatory updates as required. Attendance at meetings. Support the operations manager with induction and training of new members of staff in reception/admin procedures. Participate in PCN activity and awareness of NHSE / CQC agendas. Quality The post holder will strive to maintain quality within the Practice by: Alerting other team members to issues of quality and risk. Assessing own performance and taking accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patient needs. Effectively manage own time, workload and resources. Conduct Health & Safety audits timely and report all health & safety issues. Conduct referral audits to ensure suspected cancer are seen within 2 weeks. Support the management team as required with any Care Quality Commission or government legislative compliance. Good understanding of Quality Outcomes Framework including importance of recall activity including time sensitive work. Awareness of IIF targets and PCN activity. Encourage collaborative quality improvements ideas and deliver implementation to enhance the patient journey or staff wellbeing. Other duties Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
#J-18808-Ljbffr