Customer Service Executive Location: Cosham (hybrid available after probation period) Salary: £27,980 starting salary (with opportunities to progress to over £32,000 within months) Hours: This is a full-time position working Monday to Sunday on a rota basis, with shifts scheduled between 7:45am and 8:45pm. Start Date: 11th January 2027 (non-negotiable) Are you a confident communicator with a passion for helping people? Looking for a rewarding opportunity where you can develop your skills, progress your career and make a genuine difference to customers? We are recruiting for a Customer Service Executive to join an established and growing team based in Cosham. This is an excellent opportunity for someone with previous customer service experience who enjoys problem-solving, supporting others and working in a fast-paced environment. Full training will be provided over an initial 8-week period, giving you the knowledge and confidence to succeed in the role.
What You Will Be Doing
- Managing a varied caseload of customer enquiries and support requests.
- Providing timely, professional and empathetic assistance to customers in challenging situations.
- Monitoring cases to ensure they progress efficiently and are resolved within agreed timeframes.
- Making informed decisions and identifying when more complex issues need to be escalated.
- Maintaining accurate records and following relevant procedures.
- Working collaboratively with colleagues to deliver a high standard of customer care.
What We Are Looking For
- Previous customer service experience.
- Excellent written and verbal communication skills.
- Good IT skills and confidence using various systems.
- Strong problem-solving and decision-making abilities.
- A compassionate and customer-focused approach.
- A professional attitude with a strong work ethic.
- Reliability and commitment to completing the full training programme and contracted hours.
Important Information
An interview will be held in-office on 17th November 2027 and the successful candidate must be available to start on 11th January 2027. This date is non-negotiable, and applicants must be able to commit to the full training period.
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