c2c, a London-based train operator, is seeking a Customer Relations Executive to join the Customer Experience team at HQ London. You will respond to customers across email, social media, letters and phone, following the Comments & Complaints Handling Procedure and the National Rail Conditions of Carriage.
Reporting to Amandeep Sogi, you will handle inquiries, process refunds and compensation where appropriate, and strive for first-time resolution while maintaining high service standards across
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Step into the Remote Customer Experience Specialist role at c2c in City Of London, England, United Kingdom and grow with us.
The advertised compensation is 30.000 - 36.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Customer Experience Specialist role in the description above.