Allianz UK in Leeds is seeking a Real Time Resource Analyst to support a busy customer contact centre. You will monitor real-time performance, resource availability and demand across channels, providing insight to Operations Managers and influencing decisions.
You will work with Workforce Planning and Leadership teams to forecast variances, manage capacity and protect service levels, while supporting routing, queue management and IVR messaging within governance controls.
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This posting is for the Real-Time Contact Centre Optimisation Analyst role at Allianz UK, based in Leeds, England, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Real-Time Contact Centre Optimisation Analyst role in the description above.
We appreciate your interest in this position.
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