Ref: CH017
Vacancy: Customer Service Advisor
Location: Crawley, West Sussex
Industry: Lighting & Electrical products
Salary: up to circa £36,000 per annum, negotiable depending on experience
Hours: Monday to Friday 8am to 5.30pm, 1 in 3 Saturday mornings 9am to 12.30pm
Do you have experience in the electrical wholesale industry?
Tired of sales?
Want a customer service role instead?
This may be just the role for you
We are recruiting for a customer service advisor for our client in the Crawley area of West Sussex.
As a Customer Advisor you will:
- Exceed customers expectations and keep customer service standards maintained
- Handle inbound telephone calls and e-mails from customers
- Support all aspects of the customer journey from product queries, advice and aftersales care
- Take ownership of any general issues, finding suitable solutions for customers
- Providing prompt, efficient and consistent information and communication in line with company policy
- Liaise with other departments to ensure best service is maintained
- Build a strong relationship with the team and customers.
The ideal candidate will have:
- Great spoken and written communication skills
- The ability to build a rapport with people quickly and effectively
- A professional and pro-active attitude with exceptional attention to detail.
- Excellent organisational skills and a passion for providing outstanding customer service
- The ability to problem solve quickly and take ownership comfortablyConfident, resilient and assertive decision-making skills
- Great MS Office skills
- Customer Service experience
- Experience in an electrical wholesale business is essential
This is a great opportunity to join a growing business with plans for future expansion.
All applications are dealt with in the strictest of confidence.
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