At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About the role:
Are you a compassionate and perceptive listener?
Looking for a position where your curiosity and investigative skills can make a real impact?
International SOS is currently recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick
Operations Specialist Duties:
- -Demonstrate a caring attitude when answering queries with the objective of exceeding expectations
- -Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
- -Assess situations, co-ordinate medical care and communicate logistics across the world
- -Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.
About you:
- -Excellent communication skills (verbal and written)
- -Critical thinking and organisational skills to handle a variety of situations
- -Naturally sympathetic with determination to help people
- -The ability to take ownership of protecting data and process integrity
- -Confidence in using Microsoft Office
- -Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
- -Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred
Benefits - Operations Specialist
- -Starting Salary is £29,638 per annum, eligible for overtime allowances and salary increases based on performance
- -Structured career development track, with opportunities for progression
- -Shifts are 3 days on, 4 days off weekly
- -18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
- -A day’s leave for your birthday
- -Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- -Subsidised staff cafeteria and free tea, coffee and fruit
- -Discount schemes (Cycle2work, season ticket loans, gym discounts)
- -Access to our Employee Assistance & Employee Support Programme
- -Access to Chiswick Business Park Enjoy Work events
- -Start date: 4th Jan 2027 (flexible)
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
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