Responsible for being part of the customer project delivery team, whose priorities are to digest customer requirements and turn them into an iTraX™ solution(s).
Employment:
Full-time with 25 days' annual leave.
Salary range:
Dependent on the suitability and level of experience of the candidate.
Location:
Hybrid remote working, with office based at Glasshouse, Alderley Park, UK.
Requirements:
- Competence in business analysis.
- Good understanding and use of computers & software.
- Organisation and attention to detail.
- Proactive and self-motivated.
- Trustworthy and confidential.
- Pharmaceutical industrial experience (preferred).
- Customer support experience (preferred).
Responsibilities:
- Demonstration of iTraX to potential clients.
- Maintenance and set up of dedicated demo environments.
- Understanding and interpreting customer needs.
- Configuring these needs into iTraX.
- Assisting the Customer Support lead in support needs.
- Assisting the Account Managers with customer satisfaction.
- Project management (as part of development plan).
About Elixir Software:
Elixir Software develops and provides workflow software solutions to the global pharmaceutical, biotechnology and agrochemical sectors.
Due to business growth, this position offers an opportunity for an enthusiastic and ambitious individual to join a collaborative, friendly and interactive team, while personally contributing to the future growth of the company.
Elixir Software was founded in 2012 by Dr Paul Faulder and Dr Martin Harrison, with the purpose of creating software to improve the efficiency of teamwork in the scientific R&D community. Its innovative workflow management tool iTraX was created to set a new industry standard for project delivery through collaboration.
The flagship platform, iTraX Chemistry unifies design, synthesis and registration in a single, chemistry-aware workspace. It allows users to track and manage projects in-house, and with CROs and external partners via an intuitive Kanban board.
Today, iTraX is used by 50+ enterprise clients across four continents, helping to drive projects forward and discover the next breakthrough medicines faster.
iTraX™ | A software solution from
Elixir Software Ltd.
Nether Alderley, Macclesfield SK10 4ZE, UK
Company No. 07740314. Registered Office:
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