The Cambridge Building Society is seeking a Business Support Manager to help our Customer Experience teams deliver exceptional service through effective planning, reliable systems and smarter ways of working.
In this role you’ll lead workforce and capacity planning across our customer-facing channels, develop performance reporting, coordinate suppliers, procurement and contracts, and drive technology and telephony improvements to strengthen business continuity and customer outcomes.
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We are seeking a motivated Customer Experience Operations & Insights Manager to join The Cambridge Building Society in Cambridge, England, United Kingdom.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Operations & Insights Manager role in the description above.
We appreciate your interest in this position.
Join The Cambridge Building Society and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.