Midland Heart in Birmingham is seeking a Customer Services Team Leader to manage an evening/night team delivering 24/7tenant support. You’ll coach officers, handle escalations, and ensure high-quality first-contact resolutions from a Birmingham Bath Row hub.
The role is permanent, 35 hours per week on a rota including weekends and bank holidays, with onsite parking. You will empower staff, monitor performance, and drive continuous service improvements for tenants.
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This posting is for the Night & Evening Customer Services Team Lead role at Midland Heart, based in Birmingham, England, United Kingdom.
Are you ready to take on the Night & Evening Customer Services Team Lead role at Midland Heart?
We would love to welcome a new Night & Evening Customer Services Team Lead to our team in Birmingham, England, United Kingdom.