This Operations Coordinator role in Hendon is a full-time, permanent position with a salary of £30,000–£32,000 per annum. Working within a close-knit operations team at a well-established contractor covering drainage, plumbing and property maintenance, the post-holder supports field engineers, manages job bookings, orders parts, updates clients and keeps schedules on track. Strong organisational ability, clear communication and confident problem‑solving are essential, along with the capability to prioritise tasks and maintain accurate records under pressure. The successful candidate will act as a central point of contact, ensuring engineers stay mobile, customers remain informed and daily work progresses without delay. Join a fast‑growing, well‑established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly, reliable service, strong teamwork, and a commitment to supporting both clients and engineers. You’ll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly. This is a hands‑on coordination role at the heart of a busy engineering and maintenance environment. You’ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule. It’s ideal for someone who thrives on organisation, pace, and problem‑solving.
Job Booking & Progression
Book, rebook, and progress reactive and planned maintenance jobs
Job Updates
Add notes, completions, and details for drainage and plumbing works
Invoicing Approval
Approve completed jobs for invoicing
Engineer Scheduling & Coordination
- Daily Scheduling - Plan engineers’ workloads and manage diaries
- Progress Monitoring - Adjust schedules as jobs change
- Engineer Liaison - Coordinate access, parts, and site attendance
Invoicing & Client Liaison
- Raise Invoices once work is completed
- Chase Quotes and approvals
- Client Communication with property managers and clients
Parts Ordering & Tracking
- Order Materials from approved suppliers
- Track Deliveries and update the team
- Prepare Engineers with correct parts before site visits
Systems & Admin
- Use BigChange or similar job‑management software
- Maintain accurate records and reports
- Support management with updates and admin tasks
Out-of-Hours Support
One evening per week handling urgent maintenance bookings
What We’re Looking For
- Property Maintenance Experience or repairs coordination background
- Helpdesk or Scheduling Experience (non‑IT)
- Comfortable in a fast-paced maintenance environment
- Strong organisation and attention to detail
- Confident communicator with engineers, suppliers, and clients
- Proactive, reliable, and able to work independently
- Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.
Why Join?
You’ll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business. You’ll work in a supportive operations team where your contribution genuinely matters every day.
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