Role Purpose
The Product Information Coordinator is responsible for the accurate creation, maintenance, enrichment, and publication of product information within the PIMICS Product Information Management platform. The role ensures that product data is complete, accurate, consistent, and ready for publication across e-commerce, catalogue, and other sales channels.
Working closely with suppliers, and the Commercial, Marketing and Ecommerce Teams, the PIM Technician will manage product content, digital assets, attributes, categorisation, and quality checks to create a single trusted source of product information
PIMICS is an extension of Microsoft Dynamics 365 Business Central, designed to centralise product data, digital assets, attributes, classifications, and publication workflows. The role is focused on ensuring product information is maintained to a high standard and supports business growth through improved product visibility and customer experience.
Key Responsibilities
Product Data Management
Create and maintain product records within PIMICS.
Upload and validate product information received from suppliers.
Populate and maintain:
Product descriptions
Technical specifications
Product attributes
Dimensions and weights
Keywords and search terms
Product classifications
Related and accessory products
Ensure data complies with agreed business standards and governance requirements.
Maintain accurate product hierarchies and categories.
Data Enrichment
Improve product content to maximise website quality and customer experience.
Ensure all mandatory attributes are completed before publication.
Add enhanced product information including:
Features and benefits
Application guidance
Safety information
Marketing content
Support the creation of rich, searchable product data.
Digital Asset Management
Data Quality and Validation
- Conduct regular audits of product data quality.
- Identify and correct inaccurate, incomplete, or duplicated information.
- Monitor data quality metrics and completeness requirements.
- Support processes that ensure products meet publication standards before being released to customer-facing channels.
Supplier Data Coordination
- Obtain product information from suppliers and manufacturers.
- Review supplier data for completeness and accuracy.
- Resolve discrepancies with suppliers and internal stakeholders.
- Coordinate bulk data imports where required.
Publication Support
- Prepare product information for publication to websites, catalogues, and other channels.
- Verify product information before activation.
- Support product launches, promotional activity, and new range introductions.
- Assist with bulk product uploads and maintenance projects.
Collaboration
Skills and Experience
Essential
- Experience managing large volumes of product data.
- Strong attention to detail and data accuracy.
- Excellent organisational skills.
- Good Microsoft Excel skills.
- Experience working with business systems or databases.
- Ability to work independently and manage multiple priorities.
- Strong written communication skills.
Desirable
- Experience with Product Information Management systems.
- Experience with PIMICS, Dynamics 365 Business Central, Magento, or e-commerce platforms.
- Understanding of product categorisation and taxonomy management.
- Experience working with supplier product data.
- Knowledge of retail, wholesale, distribution, or e-commerce environments.
Personal Attributes
- Highly organised and methodical.
- Detail-oriented with a strong focus on quality.
- Problem-solving mindset.
- Able to work to deadlines.
- Team player with excellent stakeholder management skills.
- Enthusiastic about improving data quality and processes.
Key Performance Indicators (KPIs)
- Number of products created and maintained.
- Product data completeness percentage.
- Product publication readiness rate.
- Accuracy of product information.
- Time taken to onboard new products.
- Reduction in product data errors.
- Supplier data turnaround times.
- Compliance with product data standards.
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