Opago is a London Housekeeping and Property services company. We are expanding our partnership with a well-known serviced-apartment operator and are hiring a Team Leader to run day-to-day housekeeping delivery for one key serviced-apartment clients.
You will be the client's go-to person during the day. You will take their requests, turn them into clear tasks for our cleaning team, and make sure every job is done on time and to standard. You will lead, train and support the housekeepers on site, keep stock levels right, and work with our warehouse and operations teams to deliver a consistently high-quality service.
Scope of work and key responsibilities
Client Contact
- Act as the main on-site contact for the client's property and front-of-house teams during working hours.
- Respond promptly to requests and queries (in person, by phone, Slack or WhatsApp) and confirm when they are resolved.
- Join regular check-ins with the client, flag issues early and suggest improvements.
- Escalate complaints, damages or service risks to the Housekeeping Operations Manager.
Coordinating requests and daily operations
- Make relevant changes to the schedule for last-minute requests and arrange cover when team members are off sick.
- Turn client requests into clear tasks for housekeepers and track them through to completion.
- Adjust the plan during the day for early check-ins, late check-outs, guest issues and priority units.
- Work with Opago coordinators and the logistics team so schedules, linen and transport line up.
Team leadership and performance
- Supervise the on-site housekeeping team and be the first point of support for them.
- Carry out spot checks and quality inspections on completed apartments and common areas.
- Give feedback on the spot, address underperformance and record recurring issues.
- Manage attendance, breaks and timekeeping, and arrange cover for absences.
- Ensure uniform, presentation and conduct standards are met at all times.
Training and onboarding
- Induct new housekeepers on site: building access, client standards, SOPs and health and safety.
- Deliver refresher training where quality checks or guest reviews show gaps.
- Keep training records up to date.
Stock and supplies
- Check stock of cleaning products, consumables, amenities and linen on site.
- Request missing or needed stock from the Opago warehouse team in good time and confirm deliveries.
- Keep the store room organised and report losses, damage or overuse.
Quality, compliance and reporting
- Make sure all work follows Opago and client SOPs, COSHH and health and safety rules.
- Report maintenance issues, damages and lost property through the agreed process.
- Keep simple daily records of completed jobs, issues and client requests.
- Monitor guest cleanliness feedback for the site and act on it.
- Take on any other reasonable duties related to this client that help deliver a high-quality service.
How success is measured
- Client requests acknowledged within [X] minutes and resolved the same day
- Spot-check pass rate and guest cleanliness scores for the site at or above target
- Turnovers ready by check-in time; no missed cleans
- No service disruption from missing stock or linen
- Team Attendance, retention and training completion for on-site housekeepers
- Positive feedback from the client at regular reviews
About you
- At least 2 years' experience in housekeeping, hospitality or cleaning, including 1 year supervising a team.
- Experience in serviced apartments, short lets, hotels or residential buildings.
- Confident, professional communicator who builds good relationships with clients.
- Organised and calm under pressure, able to reprioritise quickly during the day.
- High personal standards and a sharp eye for detail.
- Able to train, motivate and give clear feedback to housekeepers.
- Good spoken and written English; comfortable with WhatsApp, Slack, email and simple spreadsheets.
- Right to work in the UK.
- Knowledge of COSHH and health and safety in cleaning.
- Portuguese language skills, a strong plus as most of our housekeeping team speaks Portuguese.
- Experience working directly on a client's premises.
What we offer
- A permanent, full-time role at one site, with a regular routine
- Uniform, equipment and on-site training provided
- Support from Opago's operations, logistics and coordination teams
- Room to grow with a fast-growing London property services company
- Birthday day off
Location
On site, Battersea, London (other sites will also be available for the same role in the near future)
Contract
Permanent, full-time
Hours
40 hours per week, Monday-Sunday rota with 2 days off
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