Sunrisetheme is seeking a Product Support Specialist in Tipton, United Kingdom to help customers understand and use our software. You will bridge customer service, technical support, and product knowledge to resolve issues and improve experience.
Responsibilities include responding via email, live chat, phone; investigating issues; escalating when needed; creating helpful docs; and tracking cases in Zendesk/Jira. Strong communication and problem-solving skills are essential.
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This opening is for the SaaS Product Support Pro role at Sunrisetheme.
All applications are reviewed carefully by our team.
The position is based in Tipton, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 28.000 - 36.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.