Aspiro is seeking a Shift Lead to supervise the Patient Services Advisors on a weekday shift (07:30–18:40). You will coordinate workloads, monitor demand, and ensure patient contacts are handled within agreed timescales across calls, web enquiries and shared inboxes.
You will support service quality, staff performance and continuous improvement, acting as the first point of contact for staff queries and escalations. Experience in a busy contact centre is essential.
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We are looking to fill the Patient Services Shift Lead position at NHS Jobs in East Midlands, England, United Kingdom.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in East Midlands, England, United Kingdom.
This opportunity is part of our work in Management & Operations.