Job Description:
About Us:
Introducing the next revolutionary solution for your self-storage needs, redefining the way you manage your belongings. Say hello to Here. At Here, we make storage effortless, accessible, and valuable, giving you back the space you need to enjoy the lifestyle you want. Our sites are strategically located in all the right places—local and easy to get to—providing all the services you need for a seamless storage experience. Whether you're decluttering your home, relocating, or just need some extra space, Here has you covered. Our goal is to ensure that your storage experience is convenient and stress-free. Here, there, and everywhere, we are committed to being the go-to solution for all your storage needs.
Role Overview:
Here is seeking a Branch Manager to oversee the operations of our self-storage facility. In this store-based role, you will be responsible for ensuring exceptional customer service, maintaining operational efficiency, and driving the growth of our business. As a key member of our team, you will play a crucial role in delivering the high standards that our customers expect from us. We want someone with an understanding of the importance of local marketing, brand awareness and community engagement. This role is key in connecting with the local audience through social media, partnerships, and sponsorships while ensuring all marketing efforts align with the central marketing team’s strategy.
Key Responsibilities:
As the Branch Manager, you will manage the daily operations of the facility, ensuring that it is clean, secure, and well-maintained. You will provide outstanding customer service by addressing enquiries promptly, assisting with storage needs, and conducting facility tours to showcase available options. Your role will also involve implementing security practices to protect customer belongings and ensure the safety of the facility.
- Working alongside the central marketing team to deliver local marketing initiatives and activity
- Manage and post engaging local/community content on social media.
- Proactively identify and build relationships with local businesses and community partners.
- Seek sponsorship and event opportunities to enhance brand visibility.Capture and report marketing activities and insights to the area manager, via store Tactical Planners.
- Maintain and update all in-store marketing materials and POS displays.
- Collaborate with the central marketing team to implement local marketing strategies.
Qualifications:
We are looking for a candidate with previous experience in a management role, ideally within the self storage or retail sector. Strong leadership and organisational skills are essential, as you will be responsible for managing the facility and your team. Excellent communication and interpersonal skills are required to build rapport with customers and collaborate effectively with the team. Training will be provided so if your not too familiar with storage but have a can do attitude we will give you the tools to be successful.
You should have a proven track record of achieving sales targets and fostering business growth. Strong problem-solving skills and attention to detail are necessary, as is the ability to handle multiple tasks simultaneously. Flexibility in working hours, including weekends, is required to meet customer needs and support the facility's operations. The Ideal candidate will also have:
- Experience in social media marketing, community outreach, or local marketing initiatives.
- Strong communication and relationship-building skills.
- Ability to work independently while aligning with central marketing goals.
Why Join Us?
Joining Here means becoming part of a company that is redefining the self-storage industry. You will have the opportunity to lead a team, develop your management skills, and contribute to the growth and success of our business. We offer a supportive work environment with opportunities for professional development and career advancement. In addition, we provide a competitive bonus scheme to recognise and reward your hard work and achievements.
Job Type:
Full-time
Benefits:
- Company events
- Company pension
- Employee discount
- Sick pay
- Store discount
Experience:
- Microsoft Office: 3 years (required)
- Social media marketing: 1 year (preferred)
- Sales: 3 years (required)
- Management: 2 years (required)
Work Location:
In person
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