Account Coordinator -3 PL / Ecommerce
Location: Mansfield
Salary: 28,000 - 32,000 DOE
Full Time, Permanent
TurnerFox Recruitment are currently recruiting for several 3 PL / Ecommerce Account Coordinators to join growing businesses within the Mansfield area.
We are keen to hear from candidates who have previous experience within 3 PL, ecommerce, fulfilment, logistics or distribution environments and enjoy working in a customer-focused role.
These are non-sales positions, where you will be responsible for managing existing customer accounts, coordinating day-to-day requirements and working closely with internal warehouse, fulfilment and operational teams to ensure a high level of service is delivered.
The Role:
- Managing and developing relationships with existing customer accounts
- Acting as the main point of contact for customer enquiries and requests
- Liaising with warehouse, fulfilment and logistics teams to ensure customer requirements are met
- Coordinating orders, deliveries and fulfilment requirements
- Managing customer queries relating to stock, orders and deliveries
- Providing regular updates to customers and resolving any service issues
- Supporting quotations, pricing, reporting and general account administration
- Ensuring customer records and account information are kept up to date
- Working closely with internal departments to ensure the smooth running of customer accounts
The Ideal Candidate:
- Previous experience within 3 PL, ecommerce, fulfilment, logistics, warehousing or distribution would be highly desirable
- Experience in account coordination, customer service, client services or account management
- Confident communicating with customers and internal teams
- Strong organisational skills with the ability to manage multiple accounts and priorities
- Good attention to detail and a proactive approach to problem solving
- Comfortable working within a fast-paced operational environment
- A team player with a flexible and hands-on approach
This opportunity would suit candidates currently working as an Account Executive, Account Coordinator, Client Services Executive, Fulfilment Coordinator, Logistics Coordinator or Customer Service Executive within a 3 PL, ecommerce or fulfilment environment.
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