We are seeking a Service Advisor to join our established, franchise-approved motorcycle dealership in Bridgend, South Wales.
This is an excellent opportunity for an experienced automotive customer service professional or Vehicle Technician looking to move into an office-based role.
Working as a Service Advisor, you will support our Service Manager, service reception team and workshop, ensuring customers receive a professional and efficient experience from booking through to vehicle collection.
Benefits
- £29,000-£33,000 basic salary per annum, dependent on experience
- Bonus scheme - 22 days' annual leave plus bank holidays
- Workplace pension and healthcare
- In-house and manufacturer-accredited training
- Excellent long-term career prospects within a major motorcycle dealer group
- Five-day working week with Sundays and Mondays off
Duties
- Greet customers and book motorcycles into the Service Department
- Advise customers on repair requirements and minor technical issues
- Liaise closely with the workshop and monitor work in progress
- Plan and maintain an efficient workshop diary
- Keep customers updated throughout the repair process
- Identify opportunities to promote additional products and services
- Process payments for completed work
- Deliver high standards of customer service while achieving company targets
Requirements
- Proven customer service experience, ideally within an automotive, motorcycle or dealership environment
- A genuine passion for motorcycles and two-wheeled vehicles
- Strong communication, organisation and relationship-building skills
- Confidence advising customers and achieving commercial targets
- A professional, collaborative approach to working within a busy team
- Vehicle Technicians seeking a move away from workshop-based work are encouraged to apply
- A UK motorcycle licence with minimal points is desirable but not essential This Service Advisor position offers a competitive package, structured training and the opportunity to build a long-term career in the motorcycle industry.
#J-18808-Ljbffr