Pear recruitment - Property Manager
Location - Limehouse
Salary - £32,000 - £35,000 + £3000 Commission
Hours - Mon – Fri - 9am - 6pm / 1 out of 6 Saturdays, with ½ day in Lieu 10am-2pm
Our client is seeking a skilled and experienced Property Manager to become part of their well-established team at their Limehouse office.
In this role, you will oversee a portfolio of residential properties, ensuring they are maintained to a high standard. Responsibilities will include arranging repairs and maintenance, managing statutory compliance, carrying out property inspections, and providing excellent support to both landlords and tenants.
They are looking for a proactive and well-organised individual with strong communication and problem-solving skills, who can confidently manage a varied workload and build positive relationships with landlords, tenants and contractors. The ability to prioritise tasks, handle challenging situations professionally and deliver a high level of customer service is essential.
The successful candidate will have a minimum of three years' experience in residential property management, alongside a good understanding of Reapit and Fixflo. An ARLA Propertymark qualification would be beneficial, although candidates willing to work towards achieving this will also be considered.
Key responsibilities
Tenancy Commencement
- Coordinate the completion of any outstanding work or maintenance identified during pre-tenancy inspections.
- Assist with utility account transfers and liaise with utility providers where required.
- Send introductory welcome emails and relevant property information to new tenants.
- Conduct welcome telephone calls to introduce the Property Management service and provide guidance on property-related matters.
Repairs & Maintenance
- Manage all reported maintenance issues through the company's maintenance management software, Fixflo.
- Raise, schedule and monitor works orders, ensuring maintenance is completed efficiently and to an appropriate standard.
- Discuss proposed works and associated costs with landlords, obtaining the necessary approvals and funds in advance where required.
- Liaise with contractors, tenants and other relevant parties to coordinate access and ensure the timely completion of work.
- Keep tenants and landlords regularly informed of progress and any delays.
- Assist with the preparation and submission of property insurance claims where required.
Property Expenditure & Accounts
- Liaise with utility providers and local authorities regarding utility accounts, council tax and associated property charges.
- Arrange payment of bills on behalf of landlords
- Coordinate the payment of service charges and ground rent where required.
- Liaise with block management companies regarding service charge accounts, building maintenance and other communal property matters.
Property Compliance & Certification
- Monitor statutory certification and licensing requirements across the managed property portfolio.
- Arrange the timely renewal of certificates and licenses, including Gas Safety Certificates, Energy Performance Certificates, Electrical Installation Condition Reports and relevant property licenses.
- Raise works orders and liaise with contractors and other relevant parties to ensure inspections, remedial works and renewals are completed within the required timescales.
- Maintain accurate records of certification, licensing and compliance activity.
Property Inspections
- Arrange and conduct routine property inspections, twice annually for each managed property.
- Prepare detailed inspection reports, identifying maintenance concerns, property condition issues and any matters requiring landlord or tenant attention.
- Make appropriate recommendations for repairs, preventative maintenance and other necessary action.
- Provide landlords with inspection reports within 48 hours of the inspection.
- Arrange and monitor any follow-up actions arising from property inspections.
Tenancy Check-outs & Deposit Returns
- Coordinate tenancy check-outs, liaising with landlords, tenants and inventory clerks to ensure the necessary arrangements are in place.
- Review check-out reports and identify any damage, dilapidation or other matters requiring attention.
- Obtain quotations and assess proposed deductions from tenancy deposits where appropriate.
- Negotiate deposit deductions and returns between landlords and tenants, seeking fair and timely resolutions.
- Assist with deposit disputes where agreement cannot be reached.
Administration & Internal Communication
- Maintain accurate and comprehensive property records on Reapit, including detailed file notes of conversations, instructions, maintenance activity and other relevant matters.
- Follow company policies, procedures and administrative requirements.
- Communicate effectively with colleagues across Property Management, Lettings and other departments to ensure a coordinated service.
- Assist the Head of Property Management with administrative duties, operational matters and other delegated responsibilities.
- Support colleagues and contribute to the effective operation of the Property Management department.
Customer Service & Professional Development
- Provide a consistently high standard of customer service to landlords, tenants and other parties.
- Build and maintain professional relationships with landlords, tenants, contractors and service providers.
- Respond promptly and professionally to enquiries, complaints and property-related concerns.
- Undertake relevant training and continuing professional development as required.
- Carry out other reasonable duties appropriate to the role as required from time to time.
Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client
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