Unity Five Ltd in Swindon is seeking an experienced Call Centre Team Leader to oversee daily operations, coach frontline staff, and ensure exceptional customer experience. This office-based, full-time role requires hands-on leadership and strong organisational skills to keep service levels high.
You will manage real-time call queues, handle escalations, and collaborate with service delivery and partners. The role offers stability and a chance to drive continuous improvement in a busy public
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This role, Call Centre Team Lead: Customer Experience & Coaching at Unity Five Ltd, could be your next move.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Swindon, England, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.